Resolver — AI IT support in your workplace chat

7 steps to restore your camera

1Check your device settings 2Restart your device 3Update your drivers 4Clear temporary files 5Reset app permissions 6Try a different app 7Contact IT

M My camera isn’t working 09:12

Camera access Blocked Allowed

Camera permissions restored 09:15

Resolver

IT support that acts.

Resolver doesn't just give you instructions or add another task to a queue. It works out what's wrong and, where it can, fixes it for you.

Video call Frozen · 91% memory Video service ready

Memory 91% Memory 34%

video-backgroundstill running after close · 91% memory

Process stopped, cache cleared10:26

Stalled video process removed10:27

Fix the cause, not just the symptom.

Resolver can look deeper into your device to understand what's actually going on. — then take the right action to put it right, for the long term.

Storage almost full · 2% free Storage healthy · 24% free

Laptop almost out of storage12:38 18 GB cleared, laptop tested13:12 Quarterly presentation Ready14:00

IT that gets ahead of the problem.

Resolver's self-healing capabilities proactively take care of your tech., helping things run smoothly, before small issues become bigger ones.

The power of AI, with guardrails built in.

Resolver uses AI to understand what you need, then works within a controlled set of trusted IT actions., informed by thousands of real support tickets handled by Klyk's team of IT engineers.

Approval required · requested by Karim 10:11 Approved · Amna, Finance 10:14

Finance drive · read and write AAmna — Finance Admin

Approve Not now

Access granted by Resolver10:15

AI that asks before it acts.

Set custom access and approval levels so the right person gives the go-ahead when it's needed. Sensitive actions require approval, with additional safeguards for actions that need a higher level of security.

Your environment

Devices · 42 managed laptops

Systems · 6 connected

Policies · MFA required

Processes · joiner/leaver

Permissions · named approvers

Security · audit logging

Configured to your environment

Made for your business, not just any business.

Resolver is configured to your environment and works within your policies, processes, permissions and security requirements. — tailoring its responses and actions to your devices and systems, while respecting the controls that protect your organisation.

No IT degree required.

Send a message, screenshot or voice note and explain your query however makes sense to you.

Technical terminology and step-by-step breakdowns not required. Resolver meets you where you are, explains things simply, in your preferred language, and fixes it for you.

Help, where you already work.

Resolver lives in your workplace chat, so there's no new portal to learn, ticket form to fill out or support platform to navigate.

Just ask for help where you already work.

TTom · 09:41“Outlook keeps asking for my password”

Resolver · 09:42Mailbox credentials stale · 2 actions already taken

JJames · IT engineer · 09:45Joined this conversation

Conversation Diagnostics Actions taken

Never explain it twice.

When your query needs an IT engineer, they join the same conversation with your question, Resolver's diagnostics and the actions already taken.

Resolver and your engineer can work together to find the best solution — without you starting again.

Password reset Laptop playing up New starter Device refresh

Resolved To an engineer One support path

From the little things to the big ones.

From a password reset or a laptop playing up to onboarding a new starter or a bigger change that needs an engineer., Resolver gives your team one place to get IT sorted — so you can get back to your day.

Activity history

10:14Request received 10:14Diagnostics started 10:15Permission checked 10:15Action approved 10:16Engineer joined 10:18Resolved

First message Diagnosis Action Engineer joins if needed Resolved

Accountable from first message to resolution.

Resolver stays with the issue as it's diagnosed, acted on and, when needed, picked up by an IT engineer. Every action is accounted for, tracked and visible along the way.

IT support whenever work happens.

Your IT issues don't stick to the 9–5, so neither does Resolver. Resolver is available 24/7, so retrieving that presentation doesn't have to wait until sunrise.